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We have posted on facebook a few times concerning this matter but it appears that it keeps getting buried in the timeline.
This post regards an issue with some of our designs.
Several customers contacted us concerning extra “jump” or “tackdown” stitches that were occurring with our designs. However, when we would open them, we would find no such issues. Therefore, we couldn’t fix them. After researching and emailing the software company time and time again with no luck, we were at a loss… and extremely sad that this software glitch was causing our designs to appear faulty. Please note, that many of our customers never reported any issue with any design and quite often complimented the quality. These extra stitches did not affect the designs and were usually removed easily… but added a general frustration to the busy appliquer. This post is simply to ensure that we are completely and honestly committed to resolving any and every error possible.
We sincerely aplogize for the frustration this has caused if you have experienced it. Many of our customers never had this issue with any of our designs. We were never able to determine if it was extension specific or random? Thankfully, a couple of our digitizing friends brainstormed and extended helping hands. We are so thankful for them. Now, we have found a brand new way of creating designs that no longer appear to ever have this issue. At least the last 3-4 sets of listings have been digitized differently. All designs from here on out will also be digitized differently. We would love to go back and fix all the other designs (over 800) but they would have to be completely redigitized… We will try our best to replace our most popular designs or any that were specifically reported with this error.
Thank you so very much for the overwhelming support and love that you always show to us. We feel so undeserving and utterly blessed to be here.
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